Who it's for What you get How it works Pricing FAQ Get my website →

Terms & Conditions

Last updated: June 2026

These Terms and Conditions (“Terms”) govern your use of the services provided by 24web (“we”, “us”, “our”). By engaging our services or submitting an enquiry, you agree to be bound by these Terms. Please read them carefully.

1. Services

24web provides done-for-you website design, copywriting, build, hosting, and related digital services for small businesses and tradies in Australia. Our current service plans are:

  • One-Page Website Build — $499 one-time build fee, plus ongoing hosting. This is a one-off project engagement. Hosting and maintenance are available as an ongoing subscription.
  • Tradie Monthly Plan ($99/month) — includes a one-page website tailored for your trade and suburb, hosting, maintenance, SMS enquiry notifications, one content update per month, and a monthly traffic snapshot. Minimum term of 3 months applies.
  • Pro Monthly Plan ($199/month) — includes everything in the Tradie plan, plus additional features as outlined in your service agreement. Minimum term of 3 months applies.

Specific deliverables, timelines, and any variations to these plans will be confirmed in writing prior to commencement of work.

2. Minimum term and cancellation

For monthly subscription plans (Tradie and Pro), a minimum term of 3 months applies from the date your website goes live. During the minimum term, no refunds or early cancellations are available.

After the minimum term, your subscription continues on a month-to-month basis. You may cancel at any time by giving 30 days written notice to hello@24web.com.au. You will be charged for any remaining days in your final billing period.

3. Payment

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

  • One-time build fees are invoiced upon project commencement and are due within 14 days.
  • Monthly subscription fees are invoiced at the start of each billing period and are due within 7 days.
  • Overdue payments may result in suspension of services.
  • We accept payment via bank transfer or other methods as agreed at time of engagement.

4. Money-back guarantee

We offer a 24-hour money-back guarantee on the one-time build fee only. If you are not satisfied after reviewing your initial draft, you may request a full refund within 24 hours of receiving the draft. This guarantee does not apply to monthly subscription payments.

5. Intellectual property

Upon receipt of all outstanding payments, you own the website files, content, images, and copy we create for you. There is no lock-in to our hosting infrastructure — you are free to take your website files elsewhere at the end of your engagement.

24web retains the right to use your completed website as a portfolio example unless you request otherwise in writing before project commencement.

6. Client responsibilities

You agree to:

  • Provide accurate information about your business when requested
  • Review and approve website drafts within a reasonable timeframe (typically 5 business days)
  • Ensure that any content, images, or logos you supply do not infringe third-party intellectual property rights
  • Not use our services for any unlawful purpose

7. Limitation of liability

To the maximum extent permitted by law, 24web’s total liability to you for any claim arising from or related to our services is limited to the total fees paid by you in the 3 months immediately preceding the event giving rise to the claim.

We are not liable for:

  • Loss of revenue, business, or profits resulting from your website’s performance
  • Search engine rankings, as these are determined by third-party algorithms outside our control
  • Downtime or data loss caused by third-party infrastructure providers (Cloudflare, etc.)
  • Any indirect, consequential, or incidental loss

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including consumer guarantees that cannot be excluded by contract.

8. No guarantee of results

While we build websites designed to generate enquiries and be found on Google, we make no guarantee of specific business results, enquiry volumes, or search engine rankings. Results depend on factors outside our control, including market competition, your location, and search engine algorithm changes.

9. Termination by us

We reserve the right to terminate or suspend services immediately, without refund, if:

  • You breach these Terms and fail to remedy the breach within 7 days of written notice
  • Your account is significantly overdue on payment
  • You use our services for any unlawful or harmful purpose

10. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. We encourage resolving any disputes through good-faith negotiation before resorting to formal legal proceedings.

11. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. For active clients, we will provide reasonable notice of material changes via email.

12. Contact us

For any questions about these Terms, please contact us at:

24web
Email: hello@24web.com.au
Sydney, NSW, Australia