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Privacy Policy

Last updated: June 2026

24web (“we”, “us”, “our”) is committed to handling your personal information responsibly and in accordance with applicable Australian law, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). This policy explains what information we collect, how we use it, and who we share it with.

1. Information we collect

When you submit an enquiry through our contact form, we collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Business name
  • Trade or service type
  • Suburb or service area
  • Details of what you need

We also automatically receive technical data via our hosting infrastructure (Cloudflare), which may include your IP address and browser information. This data is used for security and fraud prevention only and is not stored by us directly.

2. How we collect your information

We collect personal information directly from you when you complete the enquiry form on 24web.com.au or 24web.com.au/tradie.

3. Why we collect it

We use your personal information to:

  • Respond to your enquiry within 24 hours
  • Provide our website design and management services
  • Send you a confirmation email acknowledging receipt of your enquiry
  • Communicate with you about your project, invoices, and service updates
  • Manage our client relationship with you

We do not use your information for unsolicited marketing. Any commercial electronic messages we send comply with the Spam Act 2003 (Cth) and include a functional unsubscribe mechanism.

4. How we store your information

Your enquiry data is processed and stored using Cloudflare’s infrastructure (including Cloudflare Workers and KV storage), which operates on data centres globally, including in Australia and the United States. Cloudflare is bound by its own privacy policy and appropriate data protection agreements.

We retain your personal information for as long as is reasonably necessary to provide services to you and to comply with our legal obligations, after which it is securely deleted or anonymised.

5. Third parties we share information with

We share your enquiry information with the following third-party service providers only as necessary to deliver our services:

  • Resend (resend.com) — used to send transactional emails (enquiry confirmations and notifications). Resend processes your name and email address for this purpose.
  • Cloudflare, Inc. (cloudflare.com) — our hosting, security, and infrastructure provider. All form submissions pass through Cloudflare’s network. Cloudflare Turnstile (our spam protection tool) processes your IP address to verify you are human.
  • Leadflow / Google Apps Script — we use a Google Apps Script webhook to forward enquiry details to our internal lead management system (Leadflow) for the purpose of tracking and responding to client enquiries.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our systems use HTTPS encryption, IP-based rate limiting, and bot protection (Cloudflare Turnstile) on all form submissions. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to any legal obligations we may have to retain it)
  • Withdraw consent to receiving commercial electronic messages at any time

To exercise any of these rights, contact us at hello@24web.com.au. We will respond within a reasonable time.

8. Cookies and analytics

Our website uses Google Tag Manager and may use cookies or similar technologies to help us understand how visitors interact with our site. No personally identifiable information is collected through analytics. You can control cookie settings through your browser preferences.

9. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

24web
Email: hello@24web.com.au
Sydney, NSW, Australia